Question 1

What is TaxTask?

Accepted Answer

TaxTask is a tax compliance platform that helps individuals and businesses in Nigeria automate their tax calculations, filing, and payments. We handle VAT, WHT, CIT, and Personal Income Tax, making compliance simple and stress-free.

Question 2

How do I create a TaxTask account?

Accepted Answer

Visit our website and click "Get Started." You'll need to provide your email, phone number, and basic details. For businesses, you'll also add your business information. The entire process takes less than 5 minutes.

Question 3

What documents do I need to get started?

Accepted Answer

For individuals, you just need a valid ID and your TIN (Tax Identification Number). For businesses, you'll need your CAC registration documents, TIN, and bank account details if you want to connect integrations.

Question 4

How long does setup take?

Accepted Answer

Most users are up and running in under 5 minutes. Simply create an account, connect your integrations (optional), and TaxTask automatically starts syncing your transactions and calculating your taxes.

Question 5

Do I need any technical knowledge to use TaxTask?

Accepted Answer

Not at all. TaxTask is designed to be simple and intuitive. If you can use a smartphone or basic computer applications, you can use TaxTask. We also provide helpful guides and support if you need assistance.

Question 6

Why use tax software instead of filing manually?

Accepted Answer

Manual filing means logging into multiple portals (FIRS, Remita, your bank), re-entering data from spreadsheets or POS, and keeping track of deadlines yourself. TaxTask connects your data once, calculates VAT/WHT/CIT automatically, and lets you file to FIRS from one dashboard. See our comparison page for a full breakdown.

Question 7

What taxes does TaxTask handle?

Accepted Answer

TaxTask handles VAT (Value Added Tax), WHT (Withholding Tax), CIT (Company Income Tax), and Personal Income Tax. Our platform automates calculations, filing, and compliance for all these tax types.

Question 8

How does TaxTask calculate VAT?

Accepted Answer

TaxTask automatically applies the standard 7.5% VAT rate to eligible transactions. It intelligently categorizes your income and expenses, identifies VAT-exempt items, and calculates your net VAT liability (output VAT minus input VAT).

Question 9

How does Withholding Tax (WHT) work?

Accepted Answer

TaxTask automatically identifies transactions subject to WHT and applies the correct rates based on the type of payment (e.g., 5% for professional services, 10% for rent). We generate WHT receipts and track your obligations.

Question 10

How is Company Income Tax (CIT) calculated?

Accepted Answer

TaxTask calculates CIT based on your company's taxable profits. We apply the correct rate (0% for small companies, 20% for medium, 30% for large) and factor in allowable deductions, capital allowances, and tax incentives.

Question 11

Can TaxTask help with Personal Income Tax?

Accepted Answer

Yes! TaxTask calculates your personal income tax based on Nigeria's graduated tax rates, considering all income sources, allowable reliefs, and deductions. Perfect for salaried employees, freelancers, and self-employed individuals.

Question 12

Can I manually adjust tax calculations?

Accepted Answer

Yes, you can review and adjust any transaction categorization before generating your returns. TaxTask maintains a complete audit trail of all changes for your records.

Question 13

Does TaxTask stay updated with tax law changes?

Accepted Answer

Absolutely. Our team continuously monitors Nigerian tax regulations and updates our calculation engines accordingly. You'll always be calculating taxes based on the latest rates and rules.

Question 14

What integrations does TaxTask support?

Accepted Answer

TaxTask integrates with major banks (via Mono), POS systems (Moniepoint, OPay, PalmPay), payment gateways (Paystack, Flutterwave, PayPal), e-commerce platforms (Shopify, WooCommerce), and accounting software (QuickBooks, Zoho, Sage, Xero, Odoo, SAP).

Question 15

How do bank integrations work?

Accepted Answer

We use Mono to securely connect to your bank accounts. Once connected, TaxTask automatically syncs your transactions, categorizes them, and calculates your tax obligations. Your bank credentials are never stored by TaxTask.

Question 16

Can I connect multiple bank accounts?

Accepted Answer

Yes, you can connect as many bank accounts as you need. TaxTask consolidates all transactions into a single view and calculates your combined tax obligations.

Question 17

What if my integration isn't listed?

Accepted Answer

We're constantly adding new integrations. You can request an integration through our support team, or use our Zapier integration to connect with thousands of other apps. You can also manually upload transactions via CSV.

Question 18

Is it safe to connect my bank account?

Accepted Answer

Yes. We use bank-level security and partner with Mono, a licensed financial data provider regulated by the CBN. Your credentials are encrypted end-to-end, and we only have read-only access to your transaction data.

Question 19

What is FIRS e-invoicing?

Accepted Answer

FIRS (Federal Inland Revenue Service) e-invoicing is the mandatory electronic invoicing system for VAT-registered businesses. TaxTask generates fully compliant invoices with IRN (Invoice Reference Number) validation and digital signatures.

Question 20

Are TaxTask invoices FIRS-compliant?

Accepted Answer

Yes, all invoices generated by TaxTask are fully compliant with FIRS requirements, including UBL 2.1 format, ECDSA digital signatures, QR codes, and IRN validation.

Question 21

How do I submit invoices to FIRS?

Accepted Answer

TaxTask can submit invoices directly to the FIRS gateway on your behalf with a single click. Alternatively, you can download compliant invoices for manual submission through the FIRS portal.

Question 22

What are the penalties for non-compliance?

Accepted Answer

Non-compliance with Nigerian tax laws can result in significant penalties, including fines of up to 10% of unpaid taxes, interest charges, and potential prosecution. TaxTask helps you stay compliant and avoid these penalties.

Question 23

Does TaxTask generate tax returns?

Accepted Answer

Yes, TaxTask automatically generates ready-to-file tax returns for VAT, WHT, CIT, and Personal Income Tax. You can review, approve, and submit directly to FIRS or download for manual filing.

Question 24

How much does TaxTask cost?

Accepted Answer

We offer flexible Individual and Business plans designed to scale with your needs. Visit our pricing page for the latest plan details and pricing.

Question 25

Is there a free trial?

Accepted Answer

Business plans include your first tax filing free — the processing fee is waived on your very first filing. Your subscription starts at the regular rate from day one.

Question 26

Can I change plans later?

Accepted Answer

Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle, and you'll be prorated accordingly.

Question 27

What payment methods do you accept?

Accepted Answer

We accept bank transfers, debit/credit cards (Visa, Mastercard, Verve), and mobile money. All payments are processed securely through Paystack.

Question 28

Do you offer annual billing?

Accepted Answer

Yes, annual billing is available for Business Plans with 2 months free (pay for 10 months, get 12). Contact our sales team for annual pricing options.

Question 29

What happens if I exceed my transaction limit?

Accepted Answer

We'll notify you when you're approaching your limit. If you exceed it, we'll automatically upgrade you to the next plan tier to ensure uninterrupted service. You can also proactively upgrade anytime.

Question 30

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel anytime from your account settings. Your access continues until the end of your current billing period. We don't believe in lock-in contracts.

Question 31

Is my data secure?

Accepted Answer

Yes, absolutely. We use bank-level encryption (AES-256) to protect your data at rest, and all communications are secured with TLS 1.3. Your financial data is stored on secure, enterprise-grade servers.

Question 32

Is TaxTask NDPR compliant?

Accepted Answer

Yes, TaxTask is fully compliant with the Nigeria Data Protection Regulation (NDPR). We have robust data protection policies, conduct regular audits, and ensure your personal data is handled responsibly.

Question 33

Who can access my data?

Accepted Answer

Only you and team members you explicitly authorize can access your data. If you work with an accountant or tax consultant, you can grant them specific, limited access permissions that you control.

Question 34

Do you share my data with third parties?

Accepted Answer

Never. Your financial data is never sold or shared with third parties for marketing purposes. We only share data with regulatory authorities (like FIRS) when you explicitly authorize a submission.

Question 35

How do I export or delete my data?

Accepted Answer

You can export all your data at any time in CSV, Excel, or PDF format from your dashboard. If you wish to delete your account and all associated data, contact our support team and we'll process your request within 30 days.

Question 36

What happens to my data if I cancel?

Accepted Answer

After cancellation, your data is retained for 90 days in case you want to reactivate. After that, it's permanently deleted from our servers. You can request immediate deletion if preferred.

Question 37

Do you support all Nigerian states?

Accepted Answer

Yes, TaxTask supports tax compliance across all 36 Nigerian states and the FCT. We stay up-to-date with state-specific tax regulations, rates, and requirements.

Question 38

What kind of support do you offer?

Accepted Answer

All plans include email support available 24/7. Business and Premium plans include priority support with response times under 60 minutes during business hours. We also offer phone support for Enterprise clients.

Question 39

Do you offer training or onboarding?

Accepted Answer

Yes! We provide comprehensive documentation, video tutorials, and in-app guides. Enterprise clients receive personalized onboarding sessions and dedicated account management.

Question 40

Can TaxTask replace my accountant?

Accepted Answer

TaxTask automates routine tax calculations and compliance tasks, saving you and your accountant significant time. Many users handle their own compliance with TaxTask, while others use it alongside their accountant for greater efficiency.

Question 41

What if I have a complex tax situation?

Accepted Answer

TaxTask handles most common tax scenarios automatically. For complex situations (international income, multiple businesses, special tax incentives), we recommend consulting with a tax professional. TaxTask makes it easy to share data with your advisor.

Question 42

How do I contact support?

Accepted Answer

You can reach our support team via email at support@taxtask.com, through the in-app chat, or by visiting our contact page. We typically respond within a few hours during business days.

FAQs

Getting Started

Tax Types & Calculations

Integrations

E-Invoicing & Compliance

Pricing & Billing

Security & Privacy

Coverage & Support

Still Have Questions?